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FAQs

Why Wool? close open


WOOL IS ALL NATURAL

Wool is a protein fiber from sheep, so it’s 100% natural and not man-made. And modern science hasn’t been able to produce a fiber that matches its unique properties.

AND ANNUALLY RENEWABLE

Sheep produce a new fleece every year, making wool a renewable fiber source. The people who grow wool - woolgrowers - work hard to safeguard the environment, improve efficiency, and to make the industry sustainable for the future.

IT’S WHOLLY BIODEGRADABLE

Unlike synthetic textiles which are slow to break down, wool can be easily disposed underground, because it decomposes quickly and releases its nutrients back into the earth.

A NATURAL INSULATOR

Because it is a hygroscopic fiber, wool naturally absorbs and releases moisture. This process generates heat which in turn acts as insulation and maintains consistent temperatures, both in cold and warm weather. Like magic, but it’s just what wool does.

TOTALLY BREATHABLE

Wool fibers have millions of tiny pockets of air. Wool fibers are crimped (vs synthetic fibers which are smooth) and so the unique structure allows wool to absorb and release moisture while maintaining thermal efficiency, and also be extremely breathable. Wool is also naturally anti-static.  Read more at The Campaign for Wool.

Why Cotton? close open


IT'S ALL NATURAL – WE ALSO EAT IT!

Cotton is both a food and a fiber crop.  Besides textile uses, cotton seed is used in things like cooking and salad dressings.  It’s also high in vitamin E.  About half of the weight of picked cotton, is cotton seed, used for food.

COTTON IS ANNUALLY RENEWABLE

Farmers plant and harvest cotton every year, making cotton a sustainable, renewable fiber crop. 

AND BIODEGRADABLE

Unlike synthetic foams which are do not break down, and can clog landfills, cotton is easily disposed underground where it decomposes very quickly and its nutrients are released back into the earth.

IT’S A NATURAL INSULATOR

Cotton is a soft, absorbent and breathable natural fiber making it a perfect material for bedding.  Cotton keeps you cool in the summer and warm in the winter because it’s a good conductor of heat.

TOTALLY BREATHABLE

Cotton, due to its unique fiber structure, breathes better than oil based synthetic materials.  Simply put, that’s why we love wearing cotton clothing and sleeping in cotton sheets.  Cotton is also naturally anti-static and is unable to hold an electric charge.

A SAFE MATERIAL

Cotton is naturally safe.  Synthetics and foam materials cannot make this claim – but cotton can!  Cotton is naturally non-allergenic, and unlike synthetic fibers or foams, is a natural product that contains no chemicals.

Is a Joybed Mattress Organic? close open


We use GOTS Certified Organic material for the cover of the mattress.  We believe it’s important to provide the purest, organic material that is closest to your body.  Underneath the Organic cover, for natural bed materials we use cotton and wool.  In order to keep prices affordable we’ve chosen high quality, non-organic certified cotton and wool.  Inside the mattress, the incremental benefits of organic are minimal and not worth the increased prices.

Tell Me More About Your Return Policy? close open


100% Money Back - Let's start with that!

When your mattress arrives, you can try it for 120 nights in your own home. A long trial period allows your body to adjust to a new bed and really make sure this bed is right for you.  

And if you're not completely happy with your Joybed, no problem! Your purchase is eligible for a full refund. Give us a call and we’ll partner with you to find a local organized charity to donate your mattress. There are no charges for restocking or return pickups. You do not have to re-box or ship the mattress back to us. See Full Details.

Where Do You Deliver? When Can I Expect Delivery? close open


We ship for free to the lower 48 states (AK and HI can call us for a quote.)


Mattresses and foundations ship out in 1 to 2 business days with UPS or similar delivery companies, and they deliver to your front door in 3 to 5 business days, to most zip codes.  Linens and bedding will ship and arrive separately.

How Firm / Soft is a Joybed? close open


Joybed mattresses are available in 4 models. 

On a scale of 1 to 10, with 1 being the firmest and 10 being the softest:

  • Joybed LX Luxury Firm is a 3 - Firm, but not too hard.  Good for back and stomach sleepers, or side sleepers if you like a firm mattress.
  • Joybed LXC All-Cotton Medium is a 4 - Medium-Firm feeling.  Ideal for all sleeping positions, it's a medium feel, although it's still on the firmer side.
  • Joybed LXP Luxury Plush Medium is a 5 - Medium-Firm feeling.  Ideal for all sleeping positions, it's a medium feel, although it's still on the firmer side.
  • Joybed LXP Luxury Plush Soft is a 7 - Soft, but not excessively so.  Good for back and side sleepers.


All of our beds provide consistent back support.  You don't need a firm mattress for extra back support.  So you can choose the comfort feel based on your personal preference.

Can I get In-Home Delivery? How Do I Remove My Old Mattress? close open


Joybeds can arrange delivery of your new mattress with a specialized carrier that will bring in and set up your new Joybed as well as remove your old mattress. This service is available by phone for $150. It does take 1-2 weeks for delivery. Just let us know if this option interests you at 1-877-601-7035.

You have several options to remove an old mattress depending on what's available in your area:

  1. Your garbage company may take large items, check with them on their policies.
  2. Local and national charities such as The Furniture Bank are sometimes looking for a good used mattress.
  3. Specialized trash companies like 1-800-Got-Junk will come and remove an item for a fee.
  4. Put it up for sale or donation on community boards or sites like craigslist.
  5. Joybeds can arrange delivery of your new mattress with a specialized carrier that will bring in and set up your new Joybed as well as remove your old mattress. This service is available by phone for $150. It does take 1-2 weeks for delivery. Just let us know if this option interests you at 1-877-601-7035.

Are the Dimensions Exact? close open


How to Measure Mattress Dimensions:

Joybed mattresses are handcrafted to the length, width and height listed under the “Dimensions” on each model, to within a 1” tolerance. The height is measured to the top of the crown, above the side seam. Your mattress is ready to use straight out of the box, but please allow several weeks for the natural fibers to fluff up to their max height.

Please note; the coils can shift together when packed for shipping (because there is no rigid foam.) The normal unpacking and set up typically jostles the coils back into place. However, if you find the mattress shorter than expected, shaking one end of the mattress can help bounce the coils back.

What is the Mattress Warranty? close open


Joybed mattresses have a full 10 year warranty:


You're protected for 10 years against defects. To learn more; Click Here

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