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Frequently Asked Questions

 

0 General FAQ

The difference is the innerspring coil system. The LXP Plush uses a softer coil system vs the LXP Medium and that creates the softer and more conforming sleeping surface. Everything else between the two models is identical.

If you like to sleep on your back or stomach then we recommend our firmer mattresses such as our LX, LXC Medium-Firm or LXP Medium Firm. If you like to sleep on your side, we'd recommend the LXC Medium-Plush or the LXP Medium-Plush. These 2 models are more conforming when sleeping on your side.


In terms of their construction, the LXC is all-cotton, of course, and has no wool if you desire a vegan option. The difference between the LX and the LXP is that the LXP has a more substantial feel because of the added row of micro-coils, extra padding, and zoned support in the coils, among other things.

We sell direct and ship UPS across the United States. We also provide a 120 in-home trial period so you can try our beds in the comfort of your own home. However if you're in Michigan, our mattresses are on display in US-Mattress retail stores.

If you would like a sample of our cotton, wool and plant fiber, please email us at [email protected] and we'll send one out to you.

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0 Shipping & Delivery

Joybeds can arrange delivery of your new mattress with a specialized carrier that will bring in and set up your new Joybed as well as remove your old mattress. This service is available by phone for $150. It does take 1-2 weeks for delivery. Just let us know if this option interests you at 1-877-601-7035.


You have several options to remove an old mattress depending on what's available in your area:

1. Your garbage company may take large items, check with them on their policies.
2. Local and national charities such as The Furniture Bank are sometimes looking for a good used mattress.
3. Specialized trash companies like 1-800-Got-Junk will come and remove an item for a fee.
4. Put it up for sale or donation on community boards or sites like craigslist.
5. Joybeds can arrange delivery of your new mattress with a specialized carrier that will bring in and set up your new Joybed as well as remove your old mattress. This service is available by phone for $150. It does take 1-2 weeks for delivery. Just let us know if this option interests you at 1-877-601-7035.

We ship for free to the lower 48 states. Customers in AK and HI can call us for a quote.


Mattresses and foundations ship out in 1 to 2 business days with UPS or similar delivery companies, and they deliver to your front door in 3 to 5 business days for most zip codes. Linens and bedding will ship and arrive separately.

You do not have to be home accept delivery, the items will be conveniently left at your front door. If you add the optional in-home set up or to remove an existing mattress, the delivery service will schedule an appointment with you in advance, of course.

Yes! You can arrange the removal of an existing mattress when your new mattress arrives. This service can be added to your order as part of our In-Home White Glove delivery service. This service is available by phone for $150. It does take 1-2 weeks for delivery. Just let us know if this option interests you at 1-877-601-7035.

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1 Returns & Warranty

100% Satisfaction Guaranteed - Let's start with that!


When your mattress arrives, you can try it for 120 nights in your own home. A long trial period allows your body to adjust to a new bed and really make sure this bed is right for you.


And if you're not completely happy with your Joybed, no problem! Your purchase is eligible for a free exchange to a more comfortable model. You’re also eligible for a full refund (less a $139 processing fee.) Give us a call and we’ll partner with you to find a local organized charity to donate your mattress. There are no charges for restocking or return pickups. You do not have to re-box or ship the mattress back to us. See Full Details.

Joybed mattresses have a full 10 year warranty:


You're protected for 10 years against defects. To learn more; Click Here

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0 Product Details

All Joybed mattresses are classified as All Natural because they are over 99% natural, by weight. Depending on the model, our beds are made with natural cotton, wool, plant fibers which are all layered on top of steel innerspring coils. We do not use foam, latex or blended material in our mattresses so they breathe naturally. There is trace usage of poly material to wrap the individually pocketed coils, bottom side dust barrier and backing layers.

Joybed mattresses are made with cotton and wool because those materials make better mattresses. The physical properties of natural fibers are just better than synthetics. In addition to being safe, non-toxic, renewable and recyclable, natural mattresses help you sleep cooler and more comfortably.

We use GOTS Certified Organic material for the cover of the mattress. We believe it’s important to provide the purest, organic material that is closest to your body. Underneath the organic cover, for natural bed materials we use cotton and wool. In order to keep prices affordable we’ve chosen high quality, non-organic certified cotton and wool. Inside the mattress, the incremental benefits of organic are minimal and not worth the increased prices.

Joybed mattresses are available in 4 models.


On a scale of 1 to 10, with 1 being the firmest and 10 being the softest:


Joybed LX Luxury Medium-Firm is a 4.5 - feels comfortably firm but not hard. Good for back sleepers and those who like a firmer mattress.

Joybed LXC All-Cotton Medium-Firm is a 5 - feels comfortably firm but not hard. Good for back sleepers, those who like a firmer mattress, and those who prefer a vegan-friendly option.

Joybed LXC All-Cotton Medium-Plush is a 7 - provides a cushioned and conforming feel while still providing proper support. Good for side sleepers and back sleepers, and those who prefer a vegan-friendly option.

Joybed LXP Luxury Medium-Firm is a 5 - pushes back against your body for a firm, supportive feel with cushion. Recommended for back sleepers and those who prefer a firmer sleeping surface.

Joybed LXP Luxury Medium-Plush is a 7 - provides a cushioned and conforming feel while still providing proper support. Recommended for side sleepers and back sleepers.


Expert Tip: we recommend the Joybed LXP Medium-Plush if you're a side sleeper or want to avoid a firmer-feeling mattress.

Joybed mattresses are one-sided, and do not need to be flipped.

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0 Product Specs

We make our mattresses in the standard sizes listed on our website. We do not make other custom sizes at this time.

How to Measure Mattress Dimensions:


Joybed mattresses are handcrafted to the length, width and height listed under the “Dimensions” on each model within a 1” tolerance. The height is measured to the top of the crown, above the side seam. Your mattress is ready to use straight out of the box, but please allow several weeks for the natural fibers to fluff up to their max height.


Please note: the coils can shift together when packed for shipping (because there is no rigid foam.) The normal unpacking and set up typically jostles the coils back into place. However, if you find the mattress shorter than expected, shaking one end of the mattress can help bounce the coils back.

Joybed mattresses are tested and certified to meet all federal and state fire protection standards. As a matter of fact, all mattresses sold in the United States must pass the same set of standards and receive the same certification, ours included.


What makes our mattress special is that we meet fire protection standards using all-natural materials; cotton, wool, and a special fiber layer developed using bean and potato plants. With no chemicals or man-made materials, the natural fibers provide the requisite level of protection. And because they're natural, they'll also improve your sleeping comfort on the mattress by enhancing the breathable airflow through the bed!

Absolutely not! Our mattresses are made without chemicals including fire retardants.


What makes our mattresses special is that we meet fire protection standards using all-natural materials; cotton, wool, and a special fiber layer developed using bean and potato plants. With no chemicals or man-made materials, the natural fibers provide the requisite level of protection. And because they're natural, they'll also improve your sleeping comfort on the mattress by enhancing the breathable airflow through the bed!


Joybed mattresses are tested and certified to meet all federal and state fire protection standards. As a matter of fact, all mattresses sold in the United States must pass the same set of standards and receive the same certification, ours included.

Joybed mattresses are tested and certified to meet all federal and state fire protection standards. As a matter of fact, all mattresses sold in the United States must pass the same set of standards and receive the same certification, ours included.


What makes our mattresses special is that we meet fire protection standards using all-natural materials; cotton/wool and a special fiber layer developed using bean and potato plants. With no chemicals or man-made materials, the natural fibers provide the requisite level of protection. And because they're natural, they'll also improve your sleeping comfort on the mattress by enhancing the breathable airflow through the bed!

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0 Product Care

In general, to enjoy your Joybed to the greatest extent possible, you should also purchase a mattress protector or mattress pad. The mattress itself can be spot cleaned with a damp cloth and then air dried. The mattress should be properly supported on a flat surface like a platform bed or floor, a foundation or boxpring, adjustable bedframe or a slatted bed with no more than 5" of spacing between the slats. King or queen size mattress sets should use a bedframe with a rigid center support. Please see the use and care information included with the mattress.

It's easy to receive and set up your new Joybed. After moving the mattress into the bedroom, you'll place the rolled mattress on your bed or sleeping surface. Then you'll use the cutter included in the packaging to open the wrapping and unfold the mattress. Lastly, you'll break the seal of the shrink wrap and watch the mattress expand. After removing the packaging and setting the mattress in place you'll be ready to sleep right away! Please note, the coils can push together when compressed for shipping. If necessary, firmly shake the corners and the coils will settle back into place and the mattress will regain full length. It can also take several months for the padding to completely expand to its full height.

Your Joybed mattress is ready for any solid sleeping surface. It can be used on; a box spring or foundation, an adjustable bed, a platform bed, a slatted bed as long as the distance between the slats is 5 inches or less, or you can even put the mattress on the floor. If you are using a box spring or foundation then you'll also want to make sure the bedframe has a rigid center support in the case of King or Queen sizes.

We strongly suggest using a natural mattress protector, pad or topper as the best way to protect for your mattress for the long run. If you decide to use a mattress topper, you do not need to also use a pad or protector. The topper will protect the mattress from all but the largest spills. The toppers, pads and protectors available on our website are natural and also allow the mattress to breathe. For the best sleeping experience on a Joybed it's important to only use natural pads and toppers.

Yes - our mattresses can be used with any adjustable base bed. We have adjustable base beds available through our sister company. Please call us at 1-877-601-7035 and we'll be happy to help you find the best one for you.

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