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Why Wool? close open


Wool is a protein fiber from sheep, so it’s 100% natural and not man-made. And modern science hasn’t been able to produce a fiber that matches its unique properties.


Sheep produce a new fleece every year, making wool a renewable fiber source. The people who grow wool - woolgrowers - work hard to safeguard the environment, improve efficiency, and to make the industry sustainable for the future.


Unlike synthetic textiles which are slow to break down, wool can be easily disposed underground, because it decomposes quickly and releases its nutrients back into the earth.


Because it is a hygroscopic fiber, wool naturally absorbs and releases moisture. This process generates heat which in turn acts as insulation and maintains consistent temperatures, both in cold and warm weather. Like magic, but it’s just what wool does.


Wool fibers have millions of tiny pockets of air. Wool fibers are crimped (vs synthetic fibers which are smooth) and so the unique structure allows wool to absorb and release moisture while maintaining thermal efficiency, and also be extremely breathable. Wool is also naturally anti-static.  Read more at The Campaign for Wool.

Why Cotton? close open


Cotton is both a food and a fiber crop.  Besides textile uses, cotton seed is used in things like cooking and salad dressings.  It’s also high in vitamin E.  About half of the weight of picked cotton, is cotton seed, used for food.


Farmers plant and harvest cotton every year, making cotton a sustainable, renewable fiber crop. 


Unlike synthetic foams which are do not break down, and can clog landfills, cotton is easily disposed underground where it decomposes very quickly and its nutrients are released back into the earth.


Cotton is a soft, absorbent and breathable natural fiber making it a perfect material for bedding.  Cotton keeps you cool in the summer and warm in the winter because it’s a good conductor of heat.


Cotton, due to its unique fiber structure, breathes better than oil based synthetic materials.  Simply put, that’s why we love wearing cotton clothing and sleeping in cotton sheets.  Cotton is also naturally anti-static and is unable to hold an electric charge.


Cotton is naturally safe.  Synthetics and foam materials cannot make this claim – but cotton can!  Cotton is naturally non-allergenic, and unlike synthetic fibers or foams, is a natural product that contains no chemicals.

Is a Joybed Mattress Organic? close open

We use GOTS Certified Organic material for the cover of the mattress.  We believe it’s important to provide the purest, organic material that is closest to your body.  Underneath the Organic cover, for natural bed materials we use cotton and wool.  In order to keep prices affordable we’ve chosen high quality, non-organic certified cotton and wool.  Inside the mattress, the incremental benefits of organic are minimal and not worth the increased prices.

Tell Me More About Your Return Policy? close open

100% Satisfaction Guaranteed - Let's start with that!

When your mattress arrives, you can try it for 120 nights in your own home. A long trial period allows your body to adjust to a new bed and really make sure this bed is right for you.

And if you're not completely happy with your Joybed, no problem! Your purchase is eligible for a free exchange to a more comfortable model. You’re also eligible for a full refund (less a $139 processing fee.) Give us a call and we’ll partner with you to find a local organized charity to donate your mattress. There are no charges for restocking or return pickups. You do not have to re-box or ship the mattress back to us. See Full Details.

Where Do You Deliver? When Can I Expect Delivery? close open

We ship for free to the lower 48 states (AK and HI can call us for a quote.)

Mattresses and foundations ship out in 1 to 2 business days with UPS or similar delivery companies, and they deliver to your front door in 3 to 5 business days, to most zip codes.  Linens and bedding will ship and arrive separately.

Due to safety precautions surrounding COVID-19 you may experience shipping delays. We thank you for your understanding.

How Firm / Soft is a Joybed? close open

Joybed mattresses are available in 4 models. 

On a scale of 1 to 10, with 1 being the firmest and 10 being the softest:

  • Joybed LX Luxury Medium-Firm is a 4.5 - feels comfortably firm but not hard. Good for back sleepers and those who like a firmer mattress.
  • Joybed LXC All-Cotton Medium-Firm is a 5 - feels comfortably firm but not hard. Good for back sleepers, those who like a firmer mattress, and those who prefer a vegan-friendly option.
  • Joybed LXC All-Cotton Medium-Plush is a 7 - provides a cushioned and conforming feel while still providing proper support. Good for side sleepers and back sleepers, and those who prefer a vegan-friendly option.
  • Joybed LXP Luxury Medium-Firm is a 5 - pushes back against your body for a firm, supportive feel with cushion. Recommended for back sleepers and those who prefer a firmer sleeping surface.
  • Joybed LXP Luxury Medium-Plush is a 7 - provides a cushioned and conforming feel while still providing proper support. Recommended for side sleepers and back sleepers.

Expert Tip: we recommend the Joybed LXP Medium-Plush if you're a side sleeper or want to avoid a firmer-feeling mattress.

Can I get In-Home Delivery? How Do I Remove My Old Mattress? close open

Caring for you and our team members is our first priority. Out of caution, we will not offer old mattress removal at this time. We will offer this service again in the future when we are able.

Joybeds can arrange delivery of your new mattress with a specialized carrier that will bring in and set up your new Joybed as well as remove your old mattress. This service is available by phone for $150. It does take 1-2 weeks for delivery. Just let us know if this option interests you at 1-877-601-7035.

You have several options to remove an old mattress depending on what's available in your area:

  1. Your garbage company may take large items, check with them on their policies.
  2. Local and national charities such as The Furniture Bank are sometimes looking for a good used mattress.
  3. Specialized trash companies like 1-800-Got-Junk will come and remove an item for a fee.
  4. Put it up for sale or donation on community boards or sites like craigslist.
  5. Joybeds can arrange delivery of your new mattress with a specialized carrier that will bring in and set up your new Joybed as well as remove your old mattress. This service is available by phone for $150. It does take 1-2 weeks for delivery. Just let us know if this option interests you at 1-877-601-7035.

Are the Dimensions Exact? close open

How to Measure Mattress Dimensions:

Joybed mattresses are handcrafted to the length, width and height listed under the “Dimensions” on each model, to within a 1” tolerance. The height is measured to the top of the crown, above the side seam. Your mattress is ready to use straight out of the box, but please allow several weeks for the natural fibers to fluff up to their max height.

Please note; the coils can shift together when packed for shipping (because there is no rigid foam.) The normal unpacking and set up typically jostles the coils back into place. However, if you find the mattress shorter than expected, shaking one end of the mattress can help bounce the coils back.

What is the Mattress Warranty? close open

Joybed mattresses have a full 10 year warranty:

You're protected for 10 years against defects. To learn more; Click Here

Are Joybeds Fire Certified & Chemical Free? close open

Joybed mattresses are tested and certified to meet all federal and state fire protection standards. As a matter of fact, all mattresses sold in the United States must pass the same set of standards and receive the same certification, ours included.

What makes our mattress special is that we meet fire protection standards using all-natural materials; cotton/wool and a special fiber layer developed using bean and potato plants. With no chemicals or man-made materials, the natural fibers provide the requisite level of protection. And because they're natural, they'll also improve your sleeping comfort on the mattress by enhancing the breathable airflow through the bed!

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